Terms of Service

Terms of service

We want you to be 100% confident before buying from us, by using this website and/or participating in the evaluation program or the automatic ordering and preferential pricing program, or disclosing any personal information to us, you agree that you have read and understood the terms and this contract; and you accept and agree to abide by all laws and regulations applicable to the subject matter of this contract.

If you disagree to the terms of this contract, don`t access or otherwise use the Site, don`t participate in review programs, and don`t disclose any personal information to us.

so if you have any questions or concerns about our service, please review the following terms and conditions.

Alternatively, you can email to support@myj2.com.

Ordering

You may place orders through our secure shopping site.

Cancellation

You can cancel your order at any time before dispatch and contact us by email for a full refund.

Refunds will be processed within 7 working days. If your order has already shipped, please see our returns policy.

Delivery to your home

Delivery to your home will be free if you spend £30 or more and will be charged at £3.50 if you spend less than £30, <20kg is £5.89. You will be advised of the estimated delivery date at the time you place your order. Delivery times cannot be guaranteed. We may split your delivery into more than one parcel, if all of the items you have ordered are not available at the same time. If we do this we will only charge you once for delivery.

Next day delivery is available on some orders and is charged at £7.35 by 1pm, but it is free if you spend more than £60.

You must order before 8pm on Monday to Saturday to have the option of next day delivery and the following postcodes are excluded from the next day delivery offer:

AB, BT, DD, EH, FK, GY, HS, IM, IV, JE, KA, KW, KY, PA, PH, PO, TD , TR, ZE

Exceptions apply

We cannot guarantee delivery times and during sale periods and over Bank Holidays delivery will take longer than usual. Next day delivery is not available on Sundays. Your expected delivery date will be displayed at checkout.

Returns policy

We want you to be completely satisfied with your purchase, but this policy is in addition to your legal rights and does not affect your right to return goods to us.

If you change your mind, simply return the unused goods within 14 days of ordering (or 14 days from the date you receive the goods, whichever is longer) and we will refund the money you paid. We will refund the money using the same payment method you used to pay for your order within 7 days of receiving and inspecting the returned goods.

Faulty or Damaged Products

We take great care to ensure your items reach you in good condition. However, if you are unfortunate to receive a damaged item, you can contact our Customer Care team with details of the damage via our contact form or on (free from a landline, but please check charges with your mobile phone service provider) and we will happily refund or replace it once the fault or damage is agreed. We will advise you at this time of what action you need to take.

Returning a Supplement or Food Product

If you find that any of our food products are unsuitable for human consumption, please contact us via Email.

Lost packages and missing items

If any product is missing from your order, please contact our Customer Service team by email.

Lost packages or missing items must be reported to us within 30 days of the dispatch date. If you fail to do so, we will not be responsible for any losses.

Complaints

If you are not satisfied with any product or service you have received from us, please contact us as we always appreciate the opportunity to correct the problem. Please send an email to support@myj2.com with your name, order number and contact number so that we can get back to you as soon as possible.

Governing Law

These terms and conditions will be governed by and interpreted in accordance with English Law. You agree to submit to the jurisdiction of the English Courts. All contracts will be concluded in the English language. Nothing in these Terms including the paragraph above, affects your rights as a consumer to rely on any mandatory provisions of local law.

We are not responsible for any errors not relating to our products, including pricing, images, ingredients, claims and descriptions.