Privacy Notice
We understand the importance of your personal information. This privacy statement tells you what we do when you visit and shop with us or use any of our services, use our website, purchase products from us or download our apps and interact with us and protect your personal information.
Our Sites and Apps are not intended for children under the age of 17, and we do not knowingly collect personal information from children.
Please note that this privacy statement may be updated from time to time.
What is Personal and Sensitive Data?
Personal data is any information that can be used to identify you alone or when combined with other information. Sensitive data may include data revealing racial or ethnic origin, or data about your health.
We may collect, use, store and transfer different types of personal and sensitive data about you, including the following:
✦Identifying data, including first name, last name, username or similar identifier, date of birth and gender.
✦Contact data including your address, telephone number and email address.
✦Health data, including any information about your physical or mental health obtained from how you shop with us or use our services.
✦Technical data, including Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and the device you use to access our website Other technologies, applications and services.
✦Profile data, including your username and password.
✦Usage Data, includes information about how you use our websites, apps and services.
How long will we use your personal data?
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for your personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we may To achieve these purposes by other means, and as required by applicable law.
In certain circumstances, you can ask us to delete your data: see our Requesting Deletion for more information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use the information indefinitely without further notice.
Keeping your Data Safe
Data security can never be taken for granted and we invest heavily in security to continually update our systems and procedures. Our security team works with a dedicated independent Data Protection Officer to ensure your personal data is always a top priority. In compliance with the Data Protection Act 1998, we follow strict security procedures when storing and disclosing information that you provide to us.
Your Rights
Under the UKGDPR, the Data Protection Act 2018 and the General Data Protection Regulation 2016 (GDPR), you have a number of rights in relation to your personal and sensitive data.
✦Right to be informed: This involves us providing you with information about the processing of your data. This privacy notice provides this information
✦Right to access: You have the right to access the personal and sensitive information we hold about you. This is called a subject access request. You can make a request to us on our website using this link. Subject access request
✦Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data we hold about you without delay.
✦Right to erasure: You have the right to request the erasure or removal of personal data where there is no compelling reason for us to continue processing it. We have the right to refuse to comply with an erasure request and, if applicable, we will tell you why. You can make this request on our website using this link. Erasure request
✦Right to restriction of processing: Subject to exceptions, you have the right to restrict processing in various areas.
✦Right to data portability: You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format.
✦Right to object: You have the right to object to processing on grounds relating to your personal situation. In this case, we will cease processing unless we can demonstrate (a) compelling legitimate grounds that override your interests, rights and freedoms and (b) the processing is for the establishment, exercise or defence of legal claims. This right extends to processing for direct marketing (including profiling) purposes which must be stopped immediately.
✦Right to withdraw your consent to data processing
✦Right to complain: You can complain to the supervisory authorities listed below at any time. However, we would like the opportunity to deal with your concern directly before you raise it, so please contact us first.
The Uk ICO Information Office: Wycliffe House, Water Lane, Wilmslow, Cheshire,SK9 5AF
Helpline number: 0303 123 1113
Website: www.ico.org.uk
Shopping with us
We are an online shopping website and app that you can use to buy products or services from us, or just browse for information.
When you buy from us, we need to collect information about you to process the order. We may also use this information to understand more about your browsing and purchasing habits so that we can create customized products and services that we think you will be interested in.
We want to make this as clear as possible, so we have included a short list below that summarizes the personal data we collect. We have also included a “legal basis for processing”, which tells you the basis on which we are allowed to use your information. The legal basis for each purpose is that: (a) we have your consent to use your personal information, or (b) we need to use your personal information to perform a contract with you, or (c) using your personal information is necessary for our legitimate interests (in which case we will explain what those interests are).
Personal data collected
Legal Basis for processing
When you shop with us, communicate with our contact centers, browse our websites or the websites of other organizations where our ads are displayed, or use our digital services, we collect:
✦Information about any devices you have used (including manufacturer, model and operating system, IP address, browser type and mobile device identifiers);
✦Cookies and information about your online browsing and purchasing behaviour and history on our digital services, your location, your product selections and information about when you click on our ads (including those displayed on other organization’s websites).
✦Information when you write a review.
✦Details of purchases you have made with or through us.
✦Photos and videos you have uploaded using our digital services.
✦Information about your preferences on our websites and apps to enhance and personalize your experience.
If you have consented, then we may share your data with third party networks such as Google to serve appropriate advertising. If you are not a registered user with us, then we do not share your data with any third parties.
If you register an account with us, we may link information collected from you prior to your registration and apply it to your registered account or to future information we collect after you register.
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Legitimate interests - we use your personal information to help us deliver the best quality of service to you and our other customers.
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Consent
When you register an account with us, we obtain your personal contact information including name, phone number, email address and postal address. We will also collect your order history and may contact you by email, text message, post or phone with information related to your order.
If you place an order, we will also ask for your payment card number, expiry date and CVV number.
If your order is for delivery or click and collect from store, we will share the required information with our third party delivery partners to fulfill this request. This will include name, email, mobile number and postal address (if it is a direct delivery)
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Performance of a contract – we use your personal information to meet our obligations under our contract with you (for example, to deliver a product you have ordered).
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Legitimate Interest
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Legal Obligation
When you call our customer service team, you speak to one of our agents located in India. The agent may have access to your registered account to assist you with your enquiry. The personal data transferred in this context is lawfully done based on measures taken to allow the transfer of data to international third countries.
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Performance of a contract – we use your personal information to meet our obligations under our contract with you (for example, to deliver a product you have ordered).
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Legitimate Interest
Contact details are used to keep in touch with you and to market relevant products and services, including exclusive offers, vouchers, free gifts, deals and events.
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Consent - you can choose whether you would like that or not.
When you register for a membership card - your name, email, postal address and email address.
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Consent
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Performance of a contract
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Legitimate Interest
Records of your correspondence and/or conversations with our customer contact centre.
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Performance of a contract
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Legitimate Interest
Settle any claims against us.
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Legitimate interests - we use your personal information to address any claims you make against us. In some cases, we may also be under a legal obligation to disclose your personal information (for example, in connection with legal proceedings).
When receiving a return request, we will obtain your name, email address, telephone number and sales reference number.
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Performance of a contract
When an adverse reaction is reported, we record your name, email address, phone number and order number. We may also ask for details of any allergies or reactions, such as rashes, headaches, which may include life-threatening side effects such as seizures.
We will ask if you would like to hear from our customer service team.
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· Legitimate interests - We may use your personal data to contact you if you request a response from our customer service team.
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· Vital interests - We may also have a legal obligation to disclose your personal information, for example if medical assistance is required.
Contact you after your order is completed or services are provided to ask you to leave a review or provide feedback on a product or service
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Legitimate interests - we use your personal information to contact you so that we can ask you to provide feedback on the product or service you have ordered.
Contact details for market research related questionnaires so that we can provide feedback on your experience of using the App and Website and what we can do better.
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· Legitimate Interest - We use your personal information to contact you so that we can ask for your feedback on the services we provide.
Notify you about changes to our services and to otherwise communicate with you. For example, we will use your contact details to respond to any queries that you submit to us.
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Legitimate interests - we use your personal information to keep you up to date with information about our services, and to respond to your queries.
Review your past purchases and browsing history on our digital services in order to provide you with special offers or customize your experience online.
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Legitimate interests - we use your personal information to provide you with these offers and to tailor your experience when using our online services.
To help us review, develop and improve the products and services we offer. For example, we monitor and record calls to our contact centre for quality control and training purposes. We may also send you market research requests via email (you can opt out of receiving them via that email).
If you ask a question (e.g. about a product or our services) while we still have a recording of your call, and we can investigate or answer your question by referring to the call, we may do so. This may mean that a recording of your call will be retained until your question is resolved.
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Legitimate interests - we use your personal information to help us deliver the best quality of service to you and our other customers.
To improve and measure the effectiveness of our marketing communications, including online advertising. We sometimes compare limited information we hold about you (for example, your email address or mobile phone number) with third parties that also hold your information or with whom you have an existing online relationship, to identify you as our customer and enable us (or third parties on our behalf) to provide you with relevant marketing online. For example, we may compare your information with information held about you by social networking sites such as Twitter, Instagram, Linkedin, Pinterest, Reddit and Facebook so that they can recognize you as our customer and tailor the marketing from us that you receive through their sites and products.
We also share cookies and other data (including online and offline purchase data) with entities such as Google, YouTube, Twitter, Instagram, LinkedIn, Pinterest, Reddit and Facebook in order to make our advertising more relevant to you. We require any such third parties to treat your personal information as completely confidential and to fully comply with all applicable data protection regulations.
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Consent
Conduct security checks to prevent fraudulent transactions and to prevent and detect criminal activity.
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Legitimate interests - we use your personal information to protect against unlawful activities. In some cases, we may also be under a legal obligation to disclose your personal information (for example, to law enforcement agencies).
To provide, enhance and personalize your experience on our digital services. This may include a mini-questionnaire about the likes and dislikes of customers who accept the tracking cookie banner.
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Legitimate interests - we use your personal information to deliver you a tailored experience when using our Digital Services.
When you accept tracking cookies within the cookie banner on the website, you will be asked to complete a short questionnaire to identify some of your preferences, which will help us provide, enhance and personalize your experience on our digital services.
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Legitimate interests - we use your personal information to deliver you a tailored experience when using our Digital Services.
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Acceptance of the tracking cookie within the cookie banner.
We would store your contact details to keep you up to date on product launches this will include any seasonal launches.
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Consent – you can choose whether you would like to or not.
If you agree to participate in our research surveys through our website, we will collect and store your name, contact email address, age range and gender. If you are selected to participate in one of our surveys, we will conduct the survey via live video chat. Your data will be retained for 12 months from the date of completion of the survey. You can withdraw your consent at any time.
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Explicit Consent
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Legitimate interests
If you sign up for our festival event waiting list, we will ask you to provide your email address, first name and last name. The data collected is only used to inform product launches.
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Legitimate interests
If you sign up for our product giveaway, we will
require you to provide your full name, email address
and postal address. The data collected will only be used for giveaway purposes.
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Consent
Sharing personal data of suppliers
We are working with a supply chain mapping tool which tracks our products right down to farm level to ensure we have visibility and traceability within our supply chains
.Personal data collected
Legal Basis for processing
We share limited amounts of personal data from supplier companies that work with our this will include supplier name, personal supplier contact name, contact email address and position
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Legal obligation – to comply with any applicable laws and regulations in the regions where we operate
Cookies on our website and app
In order for you to take full advantage of the interactive features on our websites, your computer, mobile phone or other device (referred to as a device in this article) will need to accept cookies.
Here you can see what cookies myj2.com may send to your device and what we use each cookie for. You can set your browser to refuse cookies (see your browser's "Help" menu to learn how to do this), but remember that some of the individual features of this site will not work if you do so.
When you visit our websites or apps, we ask you what data we can collect about you.
Absolutely necessary
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Performance
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Functional
These cookies enable the website to provide enhanced functionality and personality. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Targeting
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Cookies can do lots of different jobs, such as allowing you to navigate between pages efficiently, remembering your preferences, and generally improving your user experience. They can also help ensure that the ads you see online are more relevant to you and your interests.
Because we respect your right to privacy, you can choose not to allow some types of cookies. You can manage your cookie settings at the bottom of this page.
International transfers
Many of our external third parties are based outside the European Economic Area (EEA), so their processing of your personal information will involve a transfer of data outside the EEA. Whenever we transfer your personal information out of the EEA, we ensure that at least one of the following safeguards is implemented to ensure a similar degree of protection for it:
We will only transfer your personal information to countries that have been deemed by the European Commission to provide an adequate level of protection for personal information.
For more details, see European Commission: Adequacy of the protection of personal information in non-EU countries.
When we use certain service providers, we may use specific contracts approved by the European Commission that give personal information the same protection it has in Europe.
For more details, see European Commission: Model contracts for the transfer of personal information to third countries.
When we use processors in countries outside the UK and the EEA, we first check to see if they have an adequacy decision from the European Commission, meaning that data subjects whose data is processed in these countries enjoy the same level of protection as in the EU. If there is no adequacy decision, we ensure the same level of protection is implemented through a lawful transfer mechanism such as standard contractual clauses or the UK's International Data Transfer Agreement (IDTA).
If you would like more information about the specific mechanism we use when transferring your personal information out of the EEA, please contact us.